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Frequently Asked Questions

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Trucks Transit Parks (TTP) is a cutting edge transportation infrastructure company that uses innovative technology to provide solution to the traffic challenges in Nigeria. It is especially designed to manage truck traffic and parking issues within Nigeria. In recent times, it has become increasingly difficult to navigate around certain port cities in Nigeria as a result of traffic congestion. The TTP service, design and delivery is measured against safety, reliability, cost effectiveness and customer satisfaction.

All TTP users (truckers, terminal operators, approved unions, clearing agents and park owners) are expected to create an account on the online portal and register their trucks, parks, drivers etc. TTP operates an integrated traffic management system, also called electronic call up system to manage itinerary of trucks/truckers from the originating point of the trucks to their destinations. A ports bound truck could go from originating point to a park, then it would be scheduled to a holding bay and then programmed to access the ports. Trucks are charged an access fee for these services paid from their online account.

TTP, in conjunction with law enforcement authorities; FRSC, Police, LASTMA etc will enforce compliance of traffic rules in order to ease traffic. Law enforcement agents will tow and impound any trucks that flout the no parking, no stopping or unauthorized entry guidelines.

To create an account, kindly click here or click on “my account” or “get started” on www.ttp.com.ng and input your name (personal name, company name, name of Union etc) email address and a secure/strong password.

Documentation requirements for registration or renewal depends on the kind of service you require from us. So you may be required to upload your driver’s license, passport photograph, a picture of your truck, a picture of your park etc. The document for each category of clients is further broken down under each category.

You will be able to edit information provided regarding trucks, drivers, parks etc. However, for record purpose you will be unable to delete information already saved.

You will be required to make payment for our services via your online account. The payment can be made using a debit card/bank transfer (via Paystack) or USSD.

Nigeria currently operates a Cash lite policy and as a law-abiding organization we adhere to governmental rules hence we do not receive cash for any of our transactions. You are encouraged to use our online platform. However, if you experience any challenge while making payment, kindly reach out to our Customer Care team on 09072887887, 07068243253 or [email protected] and we will be glad to assist you.

You will receive a notification upon completion of your transaction and an electronically generated receipt will also be sent to your email. If you do not receive the receipt, kindly reach out to our Customer Care team on 09072887887, 07068243253 or [email protected] and we will be glad to assist you.

All payment evidence will be generated electronically. However, you may download or print them out for your use. You can print for your use, or request our Customer Care team at the facility where you are to print or forward a copy to your registered email address upon request.

We do not impose any limit on the amount you can fund your account with provided your funds can adequately cover the services you are requesting for. However, Paystack, our payment platform has a minimum naira amount of N50.00.

An electronically generated pass will be issued to you. Trucks would be denied access into the Apapa logistics ring if they do not have the required electronically generated passes.

An electronically generated pass will be issued to you. Any truck without an electronically generated pass would be denied access into the Apapa logistics ring.

If you misplace your physical ticket kindly use the e-pass you received via SMS/email. However, in the event that you do not have both kindly reach out to our Customer Care team on 09072887887, 07068243253 or [email protected] . You will be required to provide some information to enable us assist you. 

All drivers proposed by truck owners to drive their maritime trucks will need to be registered on the platform.

All the parks on TTP’s platform are insured by the owners. However, terms and conditions for claims apply.

To book the facility, you will be required to register on our online platform and thereafter make the request. The request must be made 24 hours prior to arrival.

We have simplified the process as this can also be done via USSD. Kindly dial “789” on your telephone to initiate your transaction. However, if you are unable to use any of the platforms, kindly reach out to our Customer Care team on 09072887887, 07068243253 or [email protected] and we will be glad to assist you.

The number of trucks a park can accommodate is dependent on the size of the park. Park owners will provide the capacity of their park which will be verified by TTP before registration. We will provide the number of available parking spaces on our platform at any time to help you book.

If a truck already booked-in breaks down before arriving at the approved park, the driver must call the parking facility four (4) hours prior to their scheduled arrival time otherwise they will forfeit their funds as the space cannot be used by TTP after four (4) hours.

We appreciate your business and will like to resolve any service issue you might have experienced. Kindly give us another chance by reaching out to our Customer Care team on 09072887887, 07068243253 or [email protected] and we will to assist you.

Our facilities are equipped with ancillary services such as vulcanizers, auto mechanics, canteens, restrooms, lodgings, fuel stations, potable water to name a few.

Services are billed based on type, location, timing and other factors. Please check for “Book Ancillary Services” under your profile for the latest prices.

If a truck already booked-in breaks down after leaving the approved packing facilities, such truck must notify the agent who must book another truck for his business. The truck cannot request for the funds paid for the service as TTP has already discharged its duties by scheduling the truck. However, if such truck calls TTP for towing service and mechanical repair assistance, such truck will be reschedule after payment to approved packing facilities. More so, such truck must remain in TTP/NPA approved parking facilities to be qualified.

Trucks that where programmed to load on a particular day that have not made it to a holding bay and are unable to be processed to the ports would be required to report at least four (4) hours before expiration of loading time zone and would be reprogrammed on the following alternate day.

As a truck owner, you are responsible for the maintenance of your truck. You may request a tow service immediately your truck breaks down by calling our Customer Care team on 09072887887, 07068243253. Alternatively, relevant enforcement agencies may tow your truck. Please note that towing following a breakdown attracts applicable fees/charges.

You will receive a text massage or electronic ticket with your schedule, barcode/UIN/QR code. Also, your truck number and departure time from the pre-gate would be displayed on the information screens before expiration of loading time zone and would be reprogrammed on the following alternate day.

This is dependent on your (i) location and (ii) destination. All trucks going to Apapa Port must come in through Costain/Marina/Mile 2-Orile-Iganmu towards Ijora route and leave through same route. All trucks enroute Tincan must come in through Oshodi-Apapa-Tincan route or Badagry-Mile-2 -Tincan route and leave through that route.

Trucks are free to take any route of their choice. However, trucks going to any controlled locations such as Apapa and Tincan Ports and such other destinations that are managed by our platform will be required to schedule their movement on our platform. They will be advised the fastest route to follow.

All truck owners are expected to register their truck(s) on the online platform https://eto.ttp.com.ng. Clearing agents who have a confirmed TDO or anyone who requires the services of a truck will book for it via the online platform.

TTP is regulated by the generally applicable laws regulating companies in Nigeria.

Kindly go to our website, ttp.com.ng. Click on the “Get Started” Link. Then fill in the information at the site: eto.ttp.com.ng. You will receive a confirmation email and follow the link in the email to complete your registration. Please note that your truck or park may be subject to inspection by TTP, NPA or any other agency before your registration may be validated for transactions.

Trucks parked in our parks (holding bays or port pre-gates) are expected to be processed and programed to their next destinations within twelve (12) hours.

All trucks processed into the ports are expected to complete and exit the ports within two (2) hours.

The truck will automatically be reprogrammed for the next available loading period before expiration of loading time zone and would be reprogrammed on the following alternate day.

Kindly reach out to our Customer Care team on 09072887887, 07068243253 or [email protected] before expiration of loading time zone and would be reprogrammed on the following alternate day.

Your payment is secured from when your service is booked. Receipt of payment is upon confirmation by client that service has been provided

No. All requests for trucks to the ports will be processed through the platform.

Please visit the park profiles on the Eto platform and pick from the available trucks.

 See the available turning points on our SOP. You can also ask the traffic enforcement agents along your route, or report to the TTP call center and you will be advised on what to do.

All trucks returning empty containers would be required to book into one of the available supporting parks and go through the same process for loading.

Truck owners/terminal operators are expected to book their daily itinerary on the system at least 24 hours prior to entry in order to allow a sequenced scheduling of their entry the following day

Yes, you will receive evidence of tax remittance where applicable.

Yes, convoy parking is available.

FAQ for Stakeholders

Park owners

All park owners desiring to register with TTP Ltd must ensure that their parks possess the following:

  • Minimum of 200 truck parking space
  • Access control
  • Conveniences
  • CCTV
  • 24 hours power supply
  • Security

Park owners must meet the following criteria:

  • Minimum 200 truck parking capacity with circulation space
  • 24 hours security and power
  • Remote viewing CCTV
  • Access control compatible with Pre-Gate Access control (with availability display)
  • Fire safety plan

Truck owners must provide the following documents:

  • Company registration with CAC
  • NPA registration as maritime operator
  • Complete truck registration papers (vehicle license, road worthiness, motor insurance etc)

The truck owner pays for the access fee on the TTP platform. When the truck uses your facility, TTP pays you the parking fee agreed with TTP.

Private operators of approved holding bays shall be responsible for the cost of installation and maintenance of access control infrastructure at their parks. However, the contract can be modified depending on the agreed collaboration with TTP.

Yes, all parks must be insured and park owners bear the cost.

Terminal Operators

Yes, terminal operators can register their own private trucks that will require access to the ports.

They will provide details of NPA contract, location of their terminal, daily processing capacity and status (private or public). On the online platform terminal operators will capture the number of shipping lines they support, the types of cargo they handle and operating hours.

Terminal Operators will publish containers with TDO on their profiles using the TTP Platform so that agents can know the containers ready for collection.

No. All requests for trucks to the ports will be processed through the platform.

Clearing Agents

Yes, clearing agents are expected to register and create their profile on the platform to enable them book trucks.

The following documents are required: CAC registration documents, NPA registration documents, and Shippers’ council registration, where applicable.

A clearing agent will input the type of cargos he handles and the terminals at which he operates.

Yes, clearing agents will post the details of all cleared consignments on the terminal operators’ profile and will match them to available trucks from TTP’s registered truck parks for pick up.

No. Clearing agents can only request for trucks already registered

Transport Unions

A union needs to ensure that its members are registered on the platform, and that they indicate the union they belong to when registering their trucks. The Union must ensure the members comply with the queuing process.

Unions are incentivized with a 1% of the access fee (after tax) paid by trucks registered on the platform by their members to ensure they enforce compliance of the integrated traffic management process by their members.

Truck owners must provide the following documents:

  • Registration certificate
  • Evidence of Maritime operation and recognition by NPA
  • Number of trucks in the fleet of their members
  • Details of their executives

This would depend on the agreed collaboration with TTP.

Unions would see the number of trucks associated with their union that accessed the various parks and amount due to them for the period.

The Union executives will advise TTP Ltd of who should be granted access.

 

No. Unions would have to follow the laid down process for access rights which will be duly communicated to the Union upon commencement of business relationship with TTP.

Kindly contact our Customer Care team on 09072887887, 07068243253 or [email protected]

No, the income displayed online is gross of tax, that is before tax

Driver

Your transporter/employer will register you on the platform. However, if you own the truck you are driving, then you can go to the TTP website app.ttp.com.ng and follow the registration process. Alternatively, you may reach out to our Customer Care team on 09072887887, 07068243253 or [email protected] to assist you.

Both truck and driver for each trip must be registered on the TTP Platform. The owner of the truck will match the truck to a driver upon nomination of a trip.

Truck owners

All truck owners must meet the following criteria:

  • Must have a registered trucking company
  • All associated trucks must have complete documentation
  • Trucks must meet NPA/TTP Minimum safety standards
  • Evidence of a registered trucking company
  • Complete documentation for the trucks
  • Upload a bulk file for registering multiple trucks at once

Both truck and driver for each trip must be registered on the TTP Platform. The owner of the truck will match the truck to a driver upon nomination of a trip.

Ancillary Services Providers

You are required to apply through TTP Administration Department. Please send your proposal to [email protected]

Provide evidence of proficiency in the area of service interested in. Areas of proficiency include

  • Restaurants and catering
  • Truck service and repairs
  • Barbing
  • Waste management
  • Refuelling (diesel/CNG)
  • Truck Wash

Yes. You will provide evidence of company registration, if you run a company and evidence of proficiency in the desired service.

Your payment is secured from when your service is booked. Receipt of payment is upon confirmation by client that service has been provided.

The payment method would depend on the type of contract you have with TTP Ltd and the nature of your service.

This will depend on the nature of your contract with TTP Ltd.

Each ancillary service provide will set their price. However, this will be in agreement with

TTP.

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